Smart Intercom + Elevator Control: The Complete Access Solution for High-Rise Apartments

Quick Navigation

• Why High-Rise Apartments Need Integrated Access Control
• What Is Smart Intercom + Elevator Control Integration?
• How the Integrated System Works
• Key Benefits for Residents
• Key Benefits for Property Managers and Owners
• The Technology Behind the Integration
• Why FARHD Is a Trusted Partner for Complete Access Solutions
• Frequently Asked Questions

Why High-Rise Apartments Need Integrated Access Control

High-rise apartment buildings face unique security and operational challenges that single-family homes and low-rise buildings simply don’t encounter. With hundreds of residents, multiple entry points, and vertical transportation systems that move people between floors, managing access in a high-rise is a complex undertaking.

Consider these challenges:

• Unauthorized floor access – Once someone enters the lobby, what stops them from accessing restricted floors?
• Tailgating – Unauthorized individuals following residents through entry points
• Package delivery bottlenecks – Couriers waiting in lobbies, residents needing to come downstairs
• Guest management friction – Visitors calling repeatedly, residents running down to escort guests
• Staff inefficiency – Security and concierge staff spending excessive time escorting visitors

Intercom integration with elevator controls helps approved visitors reach authorized floors without requiring residents or staff to meet them in the lobby[1]. It connects two parts of the visitor journey that often operate separately—a visitor may be approved at the door but still be unable to get upstairs[2]. By integrating these systems, buildings maintain access control without making every approved visitor dependent on a lobby escort[3].

The bottom line: In a high-rise building, controlling who enters the front door is only half the security equation. Controlling where they can go after entry is equally critical.

What Is Smart Intercom + Elevator Control Integration?

Smart intercom and elevator control integration means coordinating a building’s front-door intercom with the systems that manage elevator access[4]. In an apartment building, this allows an approved visitor to enter the lobby and use the elevator only in a way the building has authorized[5].

This is not about replacing the elevator itself. The intercom does not act as the mechanical elevator system[6]. Instead, it supports the access workflow around the elevator: who is allowed through the front door, who can use the elevator, and which destinations may be available after authorization[7].

What the integration enables:

• Residents can authenticate via smartphone, RFID, or biometrics to automatically call the nearest elevator and pre-select their floor[8]
• Visitors can be granted elevator access to specific floors when residents approve them through the intercom app[9]
• Property managers can control floor-by-floor access permissions from a unified dashboard
• Delivery personnel can reach residents’ floors without needing a lobby escort

How the Integrated System Works

The Resident Workflow

1. Arrival – A resident approaches the building entrance
2. Authentication – They present credentials (smartphone app, RFID card, facial recognition, or PIN) at the intercom door station
3. Door Unlock + Elevator Call – The system verifies their identity, unlocks the entrance door, and automatically calls the nearest elevator to the lobby floor
4. Floor Selection – The elevator is pre-programmed to take the resident to their designated floor, or the resident selects it via app or touchscreen

The Visitor Workflow

1. Arrival – A visitor arrives at the building entrance and uses the intercom to call the resident[10]
2. Verification – The resident answers via indoor monitor or smartphone app, sees the visitor via HD video, and speaks with them[11]
3. Authorization – The resident grants entry and confirms the elevator call[12]
4. Controlled Access – The front door unlocks, and the elevator is dispatched to the lobby. The visitor can only access the resident’s specific floor—not other floors in the building[13]
5. Floor Restriction – The elevator control system ensures the visitor cannot select unauthorized floors

This seamless workflow eliminates the need for residents to come downstairs, reduces lobby congestion, and ensures visitors only go where they’re authorized.

Technical Architecture

Modern integrated systems leverage IP networking and cloud-based management to enable seamless communication between the intercom and elevator systems[14].

Key technical components include:

Leading manufacturers like Akuvox, 2N, DNAKE, and BAS-IP have all developed elevator control modules that tie into their intercom systems[17][18][19][20]. These modules control floor access based on user permissions and let residents call elevators from indoor monitors.

Key Benefits for Residents

1. Unmatched Convenience

Residents no longer need to physically go downstairs to escort guests. With a smart intercom and elevator integration, they can:

• Answer calls from anywhere – Via smartphone app, even when away from home
• Grant access with one tap – Unlock the door and authorize the elevator simultaneously
• Call elevators from their apartment – No waiting in the lobby[21]
• Use multiple authentication methods – Facial recognition, Bluetooth, mobile app, passcode, or RFID[22]

The integration of intercom and elevator control systems reduces wait times and streamlines daily routines. Residents benefit from shorter wait times, increased sense of security, and smoother daily routines.

2. Enhanced Security

• Floor-level access control – Visitors and service providers can only access authorized floors[23]
• No unescorted movement – No more guests wandering to the wrong floor
• Full audit trails – Every access event is logged with timestamps
• Reduced tailgating risk – Controlled entry at every stage

3. Frictionless Guest Management

• Friends and family – Approve visitors from anywhere, no lobby escorts needed
• Food deliveries – No more cold food waiting in the lobby
• Service providers – Contractors get time-bound, floor-specific access

4. Modern Living Experience

High-rise tenants expect seamless, frictionless experiences: quick elevator rides, minimal lobby wait times, and secure floor transitions. An integrated intercom and elevator system delivers exactly that—elevating the entire living experience.

Key Benefits for Property Managers and Owners

1. Centralized Management

Property managers can oversee access control and elevator operations from a unified platform[24]. This includes[25]:

• Managing credentials for all residents
• Configuring floor access permissions
• Monitoring system status in real-time
• Generating audit logs for security reviews

2. Reduced Operational Costs

• No more lobby escorts – Staff time is freed up for higher-value tasks
• Lower security staffing needs – Automated access control reduces manual oversight
• Fewer service calls – Residents resolve access issues independently via app

3. Increased Property Value

An integrated smart access solution is a visible, valuable amenity that differentiates a property in a competitive market[26]. Buildings with integrated intercom and elevator systems command higher rents and attract quality tenants who value security and convenience.

4. Enhanced Security Posture

• Floor-by-floor access control – Restrict sensitive areas (pool, gym, rooftop)
• Complete audit trails – Know who entered, when, and where they went
• Emergency management – Remote unlock capabilities for emergency response[27]
• Visitor accountability – Every visitor’s movement is tracked and logged

5. Simplified Onboarding and Offboarding

When a resident moves in or out:

• Instant credential provisioning – New residents get access immediately
• Instant revocation – Former residents lose access instantly[28]
• No physical key management – Eliminates rekeying costs

The Technology Behind the Integration

IP Networking and SIP

Modern integrated systems leverage IP networking and Session Initiation Protocol (SIP) for communication between devices[29]. This enables:

• VoIP-based intercom calls with HD video and audio
• Integration with existing building networks
• Remote management and configuration
• Scalability to hundreds or thousands of units

Relay-Based Elevator Control

Many systems use network-connected relays to control elevators. For example, Akuvox’s EC33 elevator controller uses network-connected relays to provide smart access control, integrating with intercom products to manage elevator access[30]. Administrators can configure comprehensive access control settings including relay control, relay scheduling, and card management[31].

2N uses the AXIS A9188 relay module, with up to 8 relay modules connectable to one intercom or access unit, controlling up to 64 floors.

API-Based Integration

For advanced integration, manufacturers leverage APIs for real-time communication. BAS-IP uses KONE’s advanced API to enable seamless communication between the intercom system and the elevator system[32]. When a resident or visitor uses authorized credentials at the panel, the system verifies their identity and automatically calls the elevator[33].

Cloud Management

Cloud platforms enable centralized management of access permissions, elevator control, and system monitoring[34][35]. DNAKE’s Cloud Platform allows:

• Multiple property manager accounts with custom permissions[36]
• Two-factor authentication for enhanced security[37]
• QR code self-registration for residents[38]
• Elevator control integration directly from the cloud[39]

Why FARHD Is a Trusted Partner for Complete Access Solutions

With over 28 years of industry experience, FARHD is a leading Chinese manufacturer of video intercom and display technology solutions. Their systems are widely deployed in smart homes, access control solutions, elevator communications, security alarm hubs, and other connected environments.

Full In-House R&D and Production: FARHD designs and manufactures everything from TFT LCD screens, driver boards, and camera modules to complete villa and apartment building intercom systems. This end-to-end control ensures quality and seamless integration at every stage.

Comprehensive Product Range:

• Wireless video doorbells
• 4-wire CVBS and AHD video doorbells
• 2-wire IP systems for villas and apartments
• IP-based systems for villas and apartments
• Audio intercom systems

Scalable IP Communication Systems: FARHD offers scalable IP communication systems suitable for multi-tenant buildings, making them an ideal partner for high-rise apartment projects requiring elevator control integration.

Proven Track Record: FARHD has successfully completed over 10,000 large-scale building video intercom projects, including ultra-large communities with 1,000, 3,000, and even over 5,000 households. Supported by 28 direct sales branches across China, they have the expertise to handle projects of any scale.

Global Reach: FARHD provides SKD semi-knocked-down solutions to assembly factories across Europe, the Middle East, South America, Southeast Asia, the United States, Russia, India, Iran, Turkey, South Korea, and Italy—reducing both production and tariff costs for partners.

International Certifications: Products hold CE, FCC, RoHS, IP65 water resistance, and EMC certifications.

OEM/ODM Services: Comprehensive customization including software and hardware development, UI design, functional module adjustments, and tailored packaging solutions.

After-Sales Support: A dedicated technical support group is established upon product delivery to assist with programming, device installation, and wiring connections throughout the process.

Scale: FARHD serves over 1,000 enterprises worldwide with an annual sales volume of 300,000 units.

When you choose FARHD for your high-rise apartment access solution, you’re not just buying hardware—you’re gaining a long-term partner committed to smart living innovation.

Frequently Asked Questions

What is intercom integration with elevator controls?

Intercom integration with elevator controls means coordinating a building’s front-door intercom with the systems that manage elevator access[40]. It allows an approved visitor to enter the lobby and use the elevator only in a way the building has authorized[41].

How does a visitor access a specific elevator floor?

In many access control designs, an intercom can help a visitor access a specific elevator floor after they have been approved[42]. The resident authorizes the visitor through the intercom, and the system coordinates elevator access to the resident’s floor[43].

Can residents call elevators from their apartments?

Yes. Elevator control modules let residents call elevators from indoor monitors or mobile apps[44]. Some systems even allow residents to summon the elevator to go down to the ground floor when they are granted access.

What authentication methods are supported?

Modern systems support multiple methods including[45][46]:

• Facial recognition (with anti-spoofing)
• Mobile app / Bluetooth
• RFID cards and key fobs
• PIN codes and passcodes
• QR codes
• Apple Watch (in some systems)

Is the system secure?

Yes. Modern integrated systems incorporate multiple security layers including[47]:

• Two-factor authentication for admin access
• End-to-end encryption for video and audio
• Floor-level access restrictions
• Complete audit trails
• Anti-spoofing facial recognition[48]

What happens if the internet goes down?

Most systems can operate locally without internet for basic functions like door unlocking. However, cloud-based features like remote management and mobile app access require internet connectivity. Many systems offer failover options.

How difficult is installation?

Installation complexity varies. Modern IP-based systems use TCP/IP communication, requiring no rewiring for faster, cost-effective deployment[49]. For existing buildings, retrofit options are available that reuse existing cabling.

Can the system integrate with existing elevators?

Yes. Most modern elevator control modules are designed to work with existing elevator systems through relay connections or API integration[50][51]. Compatibility should be confirmed with your elevator provider and system installer.

Conclusion

Smart intercom + elevator control integration is the complete access solution for high-rise apartments.

In a high-rise building, controlling who enters the front door is only half the security equation. Controlling where they can go after entry is equally critical. By integrating these two systems, property owners and managers can deliver:

• Unmatched convenience – Residents can grant access from anywhere, visitors reach the right floor without escorts
• Enhanced security – Floor-by-floor access control, complete audit trails, reduced tailgating
• Operational efficiency – Reduced staff workload, lower costs, simplified management
• Increased property value – A premium amenity that attracts quality tenants and commands higher rents

The technology is mature, the benefits are proven, and the market is rapidly adopting integrated solutions. Leading manufacturers like Akuvox, 2N, DNAKE, BAS-IP, and FARHD are all delivering elevator control integration as a standard feature of their smart intercom systems.

As high-rise tenants increasingly expect seamless, frictionless experiences, properties that invest in integrated intercom and elevator solutions will gain a competitive advantage in the multifamily market.

Ready to implement the complete access solution for your high-rise apartment building? Contact FARHD for a customized smart intercom and elevator control integration tailored to your property’s needs.

This guide is brought to you by FARHD—your partner in smart video intercom solutions for multifamily properties worldwide.